CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.
Shipping costs, which are the cost of shipping the product, are to be paid by the buyer.
Each purchased product will be delivered to the person and/or organization specified by the buyer within a legal 30-day period. If the product is not delivered within this timeframe, the buyer may terminate the contract.
The purchased product must be returned complete, meeting the specifications specified in the order, and accompanied by any documentation such as the warranty certificate and user manual.
.If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer fails to pay for the purchased product or cancels the transaction in their bank records, the Seller's obligation to deliver the product is terminated.
PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:
If, after the product is delivered, it is determined that the Buyer's credit card has been used improperly by an unauthorized person, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, shipping costs being borne by the Seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, if the payment was made in cash, the payment will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the payment to the Buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer must inspect the goods/services covered by the contract before receiving them. Any damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted from the courier company. The goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must be returned along with the product.
CAYMA HAKKI:
ALICI; satın aldığı ürünün kendisine veya gösterdiği adresteki kişi/kuruluşa teslim tarihinden itibaren 14 (on dört) gün içerisinde, SATICI’ya aşağıdaki iletişim bilgileri üzerinden bildirmek şartıyla hiçbir hukuki ve cezai sorumluluk üstlenmeksizin ve hiçbir gerekçe göstermeksizin malı reddederek sözleşmeden cayma hakkını kullanabilir.
SATICININ CAYMA HAKKI BİLDİRİMİ YAPILACAK İLETİŞİM BİLGİLERİ:
ŞİRKET
ADI/UNVANI:
ADRES:
EPOSTA:
TEL:
FAKS:
CAYMA HAKKININ SÜRESİ:
Alıcı, satın aldığı eğer bir hizmet ise, bu 14 günlük süre sözleşmenin imzalandığı tarihten itibaren başlar. Cayma hakkı süresi sona ermeden önce, tüketicinin onayı ile hizmetin ifasına başlanan hizmet sözleşmelerinde cayma hakkı kullanılamaz.
Cayma hakkının kullanımından kaynaklanan masraflar SATICI’ ya aittir.
Cayma hakkının kullanılması için 14 (ondört) günlük süre içinde SATICI' ya iadeli taahhütlü posta, faks veya eposta ile yazılı bildirimde bulunulması ve ürünün işbu sözleşmede düzenlenen "Cayma Hakkı Kullanılamayacak Ürünler" hükümleri çerçevesinde kullanılmamış olması şarttır.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice for the product delivered to the third party or the BUYER. (If the invoice for the product being returned is from a corporate entity, it must be sent along with the return invoice issued by the entity. Returns of orders with invoices issued to corporate entities will not be processed unless a RETURN INVOICE is issued.)
The return form. The product to be returned must be returned complete and undamaged, including the box, packaging, and any standard accessories.
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RETURN CONDITIONS:
The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.
If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for losses to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration in the goods or product resulting from improper use during the right of withdrawal period.
If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Underwear, swimsuits, and bikini bottoms, makeup, disposable products, products that are prepared at the BUYER's request or clearly for their personal needs and are not suitable for return; products that are prone to perish or expire quickly; products that are unsuitable for return due to health and hygiene reasons if the BUYER opens the packaging after delivery; products that are mixed with other products after delivery and cannot be separated by their nature; and periodicals such as newspapers and According to the Regulation, it is not possible to return products, services performed instantly electronically, or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables, if the packaging has been opened by the BUYER. Furthermore, according to the Regulation, it is not possible to exercise the right of withdrawal for services whose performance began with the consumer's consent before the expiration of the right of withdrawal period.
.In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
The BUYER acknowledges, represents, and undertakes that, if the BUYER defaults on payment by credit card, they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In such a case, the bank may take legal action and claim any costs and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay the SELLER for any losses and damages incurred due to the delayed payment of the debt.
PAYMENT AND DELIVERY
You can make your payment via bank transfer or EFT (Electronic Funds Transfer) to any of our accounts (TL) at ............, ........., or any other bank account.
You can use your credit card through our website to make single online payments or take advantage of online installment options for all types of credit cards. For online payments, your credit card will be charged at the end of your order.
